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Service Supervisor - VIC/TAS/NZ
Dandelong South, Melbourne
  • Lead a small, dedicated Service team (Melbourne Based)
  • Grow your skills and advance your career within an autonomous working environment
  • Competitive Salary & Vehicle commensurate with experience

ActronAir is an Australian owned Manufacturer and Distributor of Air Conditioning products that has enjoyed consistent growth over the company’s 35-year operation.  Our success is largely accredited to placing high value on people underpinned by a culture of Continuous Improvement, Customer Focus and Achievement through a One Team approach.

 

An opportunity has now arisen within our Service Division for a Service Account Executive (Official Job Title) working full time managing service for our Victoria, Tasmania and New Zealand customer base from our Victoria Branch in Dandenong.

 

Reporting to the National Service Manager, you will be responsible for overseeing all aspects of HVAC service and technical product support to our customer base in these regions. At any one time you will be challenged with project managing multiple active jobs through both our authorised Service Agents and our in-house team of Service Technicians and Apprentices. You will be required to work closely with our Technical Support / Engineering Department and local Sales team and authorised Service Agents to ensure our product and service standards are being met and you will be the go-to person for technical support of a complex nature and product training. Additionally, you will need to make yourself available as coach / mentor in assisting your direct team of Technicians and Apprentices to ensure they are developing in their roles.

 

Main Duties & Responsibilities… 

  • Co-ordinate and distribute logged service calls through to Actron Service Technicians or authorised Service Agents
  • In conjunction with the Service Technicians, prepare and forward quotations for repair work as required / requested to the customer
  • Provide technical phone support as required
  • Facilitate and conduct product training for new or existing products to authorised service Agents, Dealers and installers
  • Conduct quarterly reviews with authorised Service Agents reviewing KPI’s, consignment spare parts stock & overall performance in line with service agreement
  • Respond promptly and professionally to customers including dealers, installers, end users & authorised service Agents with general service call enquiries and charge out rates
  • Assist Actron Service Technicians or authorised service Agents on site where issues of a complex / technical nature arise
  • Perform regular site visits, including interstate with authorised Service Agents to develop and maintain service standards
  • Ensure Actron Service Technicians are suitably trained / certified (permits) to perform their work
  • Make self-available as coach / mentor in assisting direct reports to develop in their positions

Desirable Skills & Knowledge...

Suitably qualified candidates with the following skills and experience should apply

  • HVAC Qualifications & relevant Licences
  • Technical Support & Training of a range of HVAC systems
  • Ability to manage a team of technicians and apprentices
  • Ability to troubleshoot faults and solve technical problems for key customers
  • Knowledge and application of Work Health & Safety regulations
  • Current VIC drivers’ licence
  • A strong commitment to customer satisfaction
  • Outstanding communication skills
  • Effective time management
  • Ability to train others
  • Ability to travel regionally & interstate

The role offers a highly organised, focused and energetic individual the opportunity to put their expertise into practice in a responsive and professional Australian organisation striving for ‘Business Excellence’. You will be a fit enthusiastic person who prides them self on being prepared to go the extra mile in caring for a customer and someone who enjoys working with a team.

 

One pre-requisite we do request is that you are open to further training and education in relation to our products, customer service and service processes.

 

On offer is a competitive Salary package including fully maintained Service Vehicle, phone, laptop and all other items needed to carry out this role all within a flexible working environment.

 

HOW TO APPLY....

Simply attach your resume and complete your work history & education information on the application page. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. 

 

Thank you in anticipation of your interest in ActronAir.

 

No recruitment agencies please

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