• ‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation
• You grow as we grow!
• We keep it cool with great benefits and passion for what we do

ABOUT US:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

ABOUT THE ROLE:

Reporting to the State Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team. 

The Customer Care Representative is responsible for the delivery of Customer Service to both internal & external clients. A strong focus in and an understanding of Service. Excellence is critical to this position. A professional business manner when interacting with customers both over the phone, via email and at the Customer Service counter is essential to your success in this role.

WHAT'S INVOLVED:

In this role you will be responsible for:

• Respond promptly to customers (internal and external) via telephone and email
• Process payments and purchase orders
• Forward new business leads to the relevant Sales Account Executive for follow up
• Provide relevant information to other teams to ensure customer deliveries are met on time
• Log and monitor any authorised Goods Returns requests
• Issue relevant documentation to customers as required
• System Entry and Update 
• Ensure that all orders are accurately entered into the system per customer requirements and company policy
• Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
• Review production schedule report to confirm delivery dates for all orders

YOU WILL NEED:

There are a few essential tools you will need under your belt to be successful in this role:

• Have a minimum of 2 to 3 years’ experience within a similar role 
• Have worked with tradespeople is advantageous
• Be positive, friendly, energetic and diplomatic with excellent communications skills
• Be able to work with minimal supervision and use your initiative when required
• Have the ability to work under pressure and manage many and varied tasks simultaneously
• High attention to detail and accuracy
• High level of diplomacy with the ability to problem solve and resolve conflict
• Be open to further training and education re our products, customer service and processes
• Certificate III in Customer Service or similar qualification will be highly regarded
• A working knowledge of mechanical concepts & working in the HVAC industry would also be an advantage.

WHAT WE ARE PROUD OF:

At ActronAir, we live by our core beliefs, sharing the values of:

• One Team
• Family
• Customer Focus
• Continuous Improvement & Innovation

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

Working at ActronAir, you will gain access to a wide range of benefits including:

• Discounts on our products for you and your family
• A focus on wellbeing through our Employee Assistance Program and Wellbeing App
• An inclusive and accessible working environment
• Our Recognition Program and App
• Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.